Council tax funds investment in additional 999 and 101 call-handlers
Published on 8 May 2018
The biggest recruitment drive in Kent Police’s history is continuing with extra staff now being taken on to support the force control room.
Additional staff are being recruited as part of a new ‘beyond the badge’ campaign and will work as call handlers and dispatchers responding to both emergency 999 and non-emergency 101 calls, and deploying officers to incidents.
The force control room operates 24 hours a day, seven days a week, and staff within it play a key role in the frontline response for members of the public.
Kent Police is looking for people who can multi-task, make decisions under pressure, remain calm and demonstrate resilience, all while providing a first class service to the public.
Successful applicants will undergo eight weeks of training, and when qualified will be at the heart of Kent Police’s daily operations.
The recruitment of extra control room staff builds on the ‘More than the badge’ campaign launched in March 2018 for 200 new police officers during the coming year.
The increase in police officers and police staff has been made possible after Kent's Police and Crime Commissioner Matthew Scott increased the 2018/19 council tax precept, meaning a Band D household will pay an extra £1 a month.
Chief Constable Alan Pughsley said:
‘Call handlers and dispatchers play a vital role within our police family delivering frontline services to the public and often being the first voice to make a difference for people who need our help.
‘This is a challenging and varied role working in a fantastic team of dedicated people and with the benefits of working for a large successful police force. These include a progressive salary scale, an excellent pension scheme, development opportunities, recreation and gym facilities, and strong health and well-being support.
‘It’s a great time to join the team here at Kent Police which was graded as ‘outstanding’ as a force, for how it treats the public as well as its own people by Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services.’
Welcoming the move, Mr Scott said:
‘I’ve listened to the people of Kent and invested in more 999 and 101 call-handlers to ensure the force has the resources it needs to provide an efficient and accessible service. The Force Control Room staff do a fantastic job and I encourage anyone with excellent communications skills and a desire to help their community to consider joining their team.’